A workflow is a set of steps to complete a change request. For example, you could create a workflow to process an access request which includes the following steps:

1. Submit Access Request
2. Business Approval for the request
3. Technical Design
4. Security Review and Approval
5. Implement the change request

Each of these steps includes fields with required information. For example the first step, Submit Access Request, may contain information such as the target, source, and destination, and business justification of the request. Each step also needs to define who the step will be assigned to, for example, the Approval step may be automatically assigned to a manager.