Lifecycle Policy - Appliances

Appliances T-510, T-1100 and T-1100 XL are EOL (end of life) as of June 2025.

Warranties that expire after June 2025 will remain in effect until their expiry date, but they cannot be extended. For continued performance, reliability and support we recommend upgrading to the latest Tufin appliances.

Tufin Appliances are a Tufin-in-a-box solution that provides IT organizations with a quick, robust installation that lowers total cost of ownership. All Tufin appliances come pre-installed with TufinOS and TOS.

The latest Tufin appliance models:

  • T-820

  • T-1220

The hardware is manufactured by Dell.

End of life (EOL) policy

Before releasing a new appliance model, Tufin will issue an official announcement which will clearly define the old models and the new model replacing them. This announcement will include two important dates:

  • Last Order Date: The date from which the old appliance models will no longer be available for purchase. After this date, purchase of old appliances will be possible on a best effort basis only.

  • End of Support Date: The date from which all warranties on Tufin appliances will have reached their natural expiration date and cannot be renewed. For T-1200/T-800 appliances, this will be five years after the announcement of the Last Order Date. For T-1220/T-820 it ends after four years.

For a full list of supported appliances, see Tufin Appliance Lifecycle.

Warranty

All customers who purchase a Tufin appliance are entitled to a one-year warranty starting from the date of shipment. For T-1200/T-800 appliances, the warranty can be extended up to a total of five years from the purchase date. For T-1220/T-820 appliances, the warranty can be extended up to a total of four years from the purchase date.

T-1200/T-800

In case of hardware issues, the warranty includes:

  • Shipment of an Advanced Replacement unit for units deemed defective.

  • Tufin will provide a replacement unit preconfigured for use as an advanced replacement unit to the same or newer model as the defective unit, loaded with the most current Tufin software image.

  • Hardware replacements: Drives (HDD and SSD) and power supplies.

Tufin ships replacement units and hardware components via overnight express courier.

Tufin does not cover physically damaged parts. These are billed to the customer.

T-1220/T-820

In the case of hardware issues, customers can open a ticket with Tufin Support who will coordinate with Dell to send a technician to perform an on-site visit or replace any broken parts.